[Case Study Details]
Indigeno – Establishing Operations for Growth
[Case Study Details]
Indigeno – Establishing Operations for Growth
Client
Indigeno
Industry
Consulting / Digital Experience Research
Service
Digital Business Management & Operations Leadership
Duraction
2023 – Present
Overview
Indigeno was a young company serving high-profile clients and needed to balance nimbleness with the ability to deliver complex digital and experience programs. The founder sought a trusted partner to bring structure to day-to-day operations while still allowing the team to remain flexible and responsive. My role was to establish operational systems, templates, and governance that could support client demands, team growth, and long-term sustainability.
Goals
The engagement focused on creating a strong operational foundation that would allow the business to grow with confidence.
Establish systems and processes to streamline operations
Establish systems and processes to streamline operations
Establish systems and processes to streamline operations
Create project and budget governance to support large-scale client work
Create project and budget governance to support large-scale client work
Create project and budget governance to support large-scale client work
Standardize workflows and templates for efficiency and consistency
Standardize workflows and templates for efficiency and consistency
Standardize workflows and templates for efficiency and consistency
Partner with the founder as a trusted thought partner for quarterly planning and strategic decisions
Partner with the founder as a trusted thought partner for quarterly planning and strategic decisions
Partner with the founder as a trusted thought partner for quarterly planning and strategic decisions
Approach
I worked as both an operational architect and hands-on executor, establishing the practices and tools Indigeno needed to scale.
Introduced project management, timekeeping, and budget systems
Introduced project management, timekeeping, and budget systems
Introduced project management, timekeeping, and budget systems
Designed governance frameworks, SOPs, and templates for SOWs, work requests, and client change orders
Designed governance frameworks, SOPs, and templates for SOWs, work requests, and client change orders
Designed governance frameworks, SOPs, and templates for SOWs, work requests, and client change orders
Integrated internal and client systems for visibility, compliance, and smooth collaboration
Integrated internal and client systems for visibility, compliance, and smooth collaboration
Integrated internal and client systems for visibility, compliance, and smooth collaboration
Partnered with the founder on quarterly planning, hiring, and negotiations to align resources with business goals
Partnered with the founder on quarterly planning, hiring, and negotiations to align resources with business goals
Partnered with the founder on quarterly planning, hiring, and negotiations to align resources with business goals
Results
Indigeno gained the operational structure to deliver high-profile projects with greater efficiency, consistency, and clarity. With new processes and governance in place, the company strengthened client relationships, improved team performance, and increased its ability to manage complex initiatives.
Final Thoughts
This case study highlights the value of establishing strong operations early in a company’s growth. At Indigeno, I acted as both a fractional COO and trusted partner to the founder, helping to balance nimbleness with scalable structure. By creating processes that worked in practice, not just on paper, I enabled the team to deliver consistently while laying the groundwork for sustainable growth.
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Project management & operations that scale with you
Project management & operations that scale with you
Keep projects on track with clear timelines, budgets, and reporting
Keep projects on track with clear timelines, budgets, and reporting
Streamline digital operations so teams and tools work seamlessly
Streamline digital operations so teams and tools work seamlessly
Gain a steady partner who bridges strategy and execution
Gain a steady partner who bridges strategy and execution
Project management & operations that scale with you
Keep projects on track with clear timelines, budgets, and reporting
Keep projects on track with clear timelines, budgets, and reporting
Streamline digital operations so teams and tools work seamlessly
Streamline digital operations so teams and tools work seamlessly
Gain a steady partner who bridges strategy and execution
Gain a steady partner who bridges strategy and execution