[Case Study]
Indigeno: Establishing operations for growth
[Case Study]
Indigeno: Establishing operations for growth
Organization
Indigeno
Industry
Consulting / Digital Experience Research
Service
Delivery Systems Setup & Operations Leadership
Period
2023 – 2025
Background
Indigeno was a young company serving high-profile clients — including Microsoft-related programs — and needed to balance responsiveness with the operational structure required to deliver complex digital and experience research programs reliably. The founder sought a trusted partner to bring structure to day-to-day operations without slowing the team down.
My role was to act as both operational architect and hands-on executor — building the practices and tools Indigeno needed to grow.
Goals
Establish systems and processes to streamline operations
Create project and budget governance to support large-scale client work
Standardize workflows and templates for efficiency and consistency
Partner with the founder as a thought partner for quarterly planning and strategic decisions
Approach
Introduced project management, timekeeping, and budget systems
Designed governance frameworks, SOPs, and templates for SOWs, work requests, and client change orders
Integrated internal and client systems for visibility, compliance, and smoother collaboration
Supported quarterly planning, hiring discussions, and resource alignment
Results
Indigeno gained the operational structure to deliver high-profile projects with greater efficiency, consistency, and clarity. New processes and governance improved visibility, supported team performance, and strengthened the company's ability to manage complex, multi-stakeholder initiatives. The engagement supported a major client relationship expansion.
Final Thoughts
This engagement reflects what fractional operations leadership actually looks like in practice: acting as a trusted partner to the founder, building systems that work in real-world conditions, and creating the infrastructure that lets a team grow without losing momentum. Operations isn't overhead — it's what makes delivery possible.
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Built the operational systems, governance, and delivery templates that helped a growing consultancy manage complex client work with more consistency and visibility.
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Sustained a multi-year attendee experience research program spanning tens of thousands of participants across multiple event cycles — zero missed delivery cycles.
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Helping MSAA build the first nationwide digital hub for treatment education, combining expert insights with patient voices.
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Built the operational systems, governance, and delivery templates that helped a growing consultancy manage complex client work with more consistency and visibility.
NIL-Live: Building Delivery Infrastructure for a Multi-System Platform Launch
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Built the operational systems, governance, and delivery templates that helped a growing consultancy manage complex client work with more consistency and visibility.
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Need a Senior PM to bring structure to the work?
Need a Senior PM to bring structure to the work?
Clarify scope, deliverables, timelines, and ownership
Organize projects, backlogs, workflows, and reporting
Support QA/UAT, launch readiness, and stakeholder communication
Need a Senior PM to bring structure to the work?
Clarify scope, deliverables, timelines, and ownership
Organize projects, backlogs, workflows, and reporting
Support QA/UAT, launch readiness, and stakeholder communication